In today’s competitive marketplace, your company’s customer service needs to be exceptional. You may have a fantastic product, an exclusive service offering, but not having excellent customer service can break your business, because bad news spreads like wildfire. We live in the age of technology and social media – it takes a second for someone to tear a company down with a bad review or feedback.
And you want to avoid that happening at all costs.
You want to keep your customers happy; and so do we. Even better, we want to keep our existing customers happy by delivering them our service with a smile. We all know it costs more to get a new client than to keep one.
But how do you juggle it all?
Simple: Outsource the necessary tasks to your VA so you can ace on your company’s customer service offerings.
Where do you begin, you ask?
First, identify your areas of concern. It could come in the form of knowledge gaps or even an entire department’s job scope that needs to be looked into.
Here are some of the major areas of concern that our existing clients have identified and outsourced to us:
Then, break down your areas of concern into tasks.
Identify the important, yet time-consuming, tasks that you would like to focus more on. It could be tasks that you manage to handle within your current capacity but could use more help with, or even those that you wish to start to solve your concerns.
Allow us to break it down further for you.
For instance, if your area of concern is administration, these are some of the tasks that you would need to see to in order to help you improve your customer service experiences:
Lastly, figure out which tasks you need to outsource.
Here’s where we come in. While virtual assistants are often known to handle specific tasks, we at VA-SG can handle more than that for you with much ease. Let’s take your sales and marketing department for instance.
Say you can handle most of the sales within your current workforce, but you have no time for maintaining your marketing efforts. You could then concentrate on outsourcing the following tasks to your virtual assistant:
Want to know more of what we can do for your marketing efforts? Read through our content marketing article to get an idea of what we are capable of doing for your business.
Here at VA-SG, we believe in helping you exceed your clients’ expectations by helping you sort out your mundane tasks so you can focus on delivering quality and timely products and services.
Contact us today for a quick chit-chat on how we can be of assistance to you in improving your customer service efforts.
And you want to avoid that happening at all costs.
You want to keep your customers happy; and so do we. Even better, we want to keep our existing customers happy by delivering them our service with a smile. We all know it costs more to get a new client than to keep one.
But how do you juggle it all?
Simple: Outsource the necessary tasks to your VA so you can ace on your company’s customer service offerings.
Where do you begin, you ask?
First, identify your areas of concern. It could come in the form of knowledge gaps or even an entire department’s job scope that needs to be looked into.
Here are some of the major areas of concern that our existing clients have identified and outsourced to us:
- Administrative tasks
- Lead generation
- Marketing efforts
Then, break down your areas of concern into tasks.
Identify the important, yet time-consuming, tasks that you would like to focus more on. It could be tasks that you manage to handle within your current capacity but could use more help with, or even those that you wish to start to solve your concerns.
Allow us to break it down further for you.
For instance, if your area of concern is administration, these are some of the tasks that you would need to see to in order to help you improve your customer service experiences:
- Arranging meetings so you can understand your client needs better
- Help you maintain professional deliverable by entertaining requests on time, returning emails promptly, answering support requests as soon as possible
- Sending out birthday greetings
- Sending out thank you notes to loyal customers
- Keying in and updating customer database with accurate and valid information
- Researching, prioritizing and resolving customer issues in timely and accurate fashion
- Acting as a gatekeeper, passing information and returning customer emails in a timely manner to ensure customer satisfaction
- Maintaining documentation of customer inquiries and responses for future reference
Lastly, figure out which tasks you need to outsource.
Here’s where we come in. While virtual assistants are often known to handle specific tasks, we at VA-SG can handle more than that for you with much ease. Let’s take your sales and marketing department for instance.
Say you can handle most of the sales within your current workforce, but you have no time for maintaining your marketing efforts. You could then concentrate on outsourcing the following tasks to your virtual assistant:
- Track and follow-up all customer requests in a timely manner
- Write and send out press releases to increase awareness of your brand and your service offerings
- Manage your social media accounts to help you keep up with client feedback and issues
- Deliver customer satisfaction surveys
- Collect testimonials to prove your excellent customer service
Want to know more of what we can do for your marketing efforts? Read through our content marketing article to get an idea of what we are capable of doing for your business.
Here at VA-SG, we believe in helping you exceed your clients’ expectations by helping you sort out your mundane tasks so you can focus on delivering quality and timely products and services.
Contact us today for a quick chit-chat on how we can be of assistance to you in improving your customer service efforts.
